J&M Terms Of Sale

Two-Year Limited Warranty

J&M Corporation warrants each new product it manufactures to be free from defective materials and workmanship. J&M agrees to remedy any such defect or replace the unit (at our option), provided the unit is delivered to us, intact, with all transportation charges prepaid to our factory, for a period of two (2) years from date of sale to the original purchaser. The provisions of this warranty shall not apply to any unit which has been subjected to misuse, neglect, incorrect mechanical or electrical installation, unauthorized modifications, accidents, nor to units which have been repaired or altered outside of our factory.

Our Order Process

Select the items you want from our on-line store (or by phone or fax). Our sales staff will review your order to make sure everything will work together. You will be notified if we have any suggestions or spot any potential incompatibility.

In stock products usually ship within 36 hours. Some of our products (like helmets with integrated headsets) are assembled and tested in our factory before shipment. Lead times may be 1 to 3 days to accommodate our quality assurance procedures. In any case, your credit card will not be charged until your order has actually shipped.

Once your order has been shipped, you will be notified by email with final charges and an internal tracking number.

Shipping

For orders of $30 or more, J&M will include free, fully insured, shipping via UPS ground or U.S. Postal Service Parcel Post to the 48 contiguous United States. If you choose any other method for shipping, (or live outside of the US, in Alaska, or Hawaii); or your order is less than $30; we will add the FULL cost of shipping and insurance to your order. We will add any additional COD charges (from the carrier) to your order total. We do not charge for "handling", you pay only our costs for shipping

If you encounter any shipping damage, we will assist you in filing claims with the shipper. The carrier assumes responsibility for the order once it leaves our factory.

Payment Options

All orders are subject to verification of payment. If we have any problems with your credit card, we will call or Email you before we can ship your order. We accept Visa, Master Card, Discover,and American Express. All prices are in U.S. Dollars. For orders outside the U.S., the buyer is responsible for customs, tariffs, VAT, and any other tax or fee levied by government agencies in the buyer's country.

Out of Stock Products

While we do our best to keep up with our dealers and retail customers, during peak riding season, we occasionally run out of our hottest selling products. We ask you how you wish to handle back orders if one of your products isn't in stock.

Returns

J&M will always replace defective merchandise or correct any errors in by J&M. However absolutely ALL returns must be authorized in advance. For refunds and exchange, the product must be unused, in its original packaging and be included in our current product line.

Defective products must be: pre-authorized; within the two (2) year warranty period; and shipped prepaid to our Tucson factory. The consumer must provide proof of purchase.